Appointments

Before requesting an appointment with one of our clinicians, it may be worth looking at our self-referrals page to check if a surgery appointment is needed for the service you require.

How to request an appointment

You can request an appointment in the following ways:

What’s the problem?

Due to the Covid 19 Pandemic telephone consultations are available at the practice on weekdays, Monday to Friday, between 08:30 until 10:30, and from 14:00 until 16:50. Due to the Covid 19 Pandemic we are working differently than we have done before. In the first instance all patients will have a triage consultation with a Doctor or Nurse. If it is possible to treat or help you with your symptoms of problem during this call we will do so. If we need to see you face to face at the surgery or if a home visit is required for patients whose condition is not covid related the doctor or nurse will make arrangements for this when they speak to you in the first instance.

The GPs have numerous responsibilities during each week with on call duties and various clinics. The receptionist will advise you regarding individual GP availability. The practice operates on an appointment system, to provide fair access for all our patients. Patients may see a doctor of their choice. However, should a patient require an emergency appointment for an urgent condition, they would see the on call doctor for that day.

If you have an urgent medical problem which you feel cannot wait until the next available appointment, we will always speak with you the same day to help you via a telephone consultation or during this telephone call ask you to attend for an appointment the same day or arrange a video consultation if required. We respectfully ask patients to use this facility for problems which are genuinely urgent, and not as a means of gaining early access to see a GP.

Telephone consultations

If you wish to speak with a GP over the telephone please visit our Reception and Enquiries room on our website to request a telephone consultation, or please speak with one of our receptionists who will arrange a convenient time for this. This will usually be after the doctor’s morning or afternoon surgery.

Care navigation

You may have noticed that we may now ask for a brief outline of your problem when you call to make an appointment at the practice. This is because we have developed a new role in the practice called a care navigator, to help you to see the right health professional.

We have trained a number of staff to take on this new role. Our care navigators will work with you to fully understand what your needs are, and will ensure that we help you with your problem efficiently and conveniently. Their goal is to ensure that you get the right care at the right time, in the right place, with the right outcome.

Through specialist training, our team can now offer more choice on who to see in the practice, and help you get to the right health professional fast. Our care navigators never offer clinical advice or triage; this is about offering you the choice to see other more appropriate health professionals, often quicker and without the need to see the GP each time.

We often get calls that can be dealt with by an optician, the pharmacist, or the nurse, that you may not be aware of if you haven’t visited the practice in a while.

By working this way, it helps us to free up time for GPs to care for our patients with complex or serious health conditions, and it means that you will find it easier to get a GP appointment when you need one. More importantly though, it means you are seen by the most appropriate health professional that is best placed to deal with your problem each time you visit us. The choice is up to you.

Cancelling an Appointment

If you are unable to keep an appointment, please let us know by using our online triage or telephoning the surgery as soon as possible, as this may enable someone else to be seen.